You may have heard the story of some high-maintenance entertainers that have very particular tastes when it comes to what they require when they tour or have their agents/tour managers book hotels.
December 5, 2013 by John Washam
December 4, 2013 by John Washam
Small business owners (including doctors) have strong linkages between their personal identity and the business’ identity, but doctors often take negative patient reviews even more personally than most business owners.
Patients’ reviews can be highly emotional due to the circumstances the reviewer is going through due to their medical treatment: health-related stress, worry about family, and financial burdens of treatment.
Restaurant customers can tell if a steak is overcooked or a plate is dirty, but patients can’t judge the quality of medical advice or treatment. Doctors often complain that patients lack the medical expertise to evaluate whether the doctor gave sound medical advice.
September 23, 2013 by Jeremy Luby
The Foodservice Technology Conference and Showcase… aka FSTEC. Chef Robert Irvine, host of Dinner Impossible and famous restaurateur was the keynote speaker this morning, opening the conference with a great talk about… what else, technology in the foodservice industry.
"How many of you have laptops, tablets, and/or smartphones? Raise your hands."
Not a single hand remained on the table.
"How many of you have all 3?" Again, almost no hands remained at their sides.
"Now, how many of you are using these in your restaurants?" ….. This time almost no hands were raised. "Hmmmmm…."
September 18, 2013 by Jeremy Luby
The Foodservice Technology Conference & Showcase being held this year at the Talking Stick Resort in Scottsdale Arizona was founded in 1996. In 2013 it is the longest running tech showcase, is going stronger than ever and recognized as the restaurant industry’s leading technology event. It will host big name keynote speakers, such as this year’s Robert Irvine.
September 14, 2013 by Jeremy Luby
About a month ago, Yelp introduced a new feature. They now allow their reviewers to leave reviews from their mobile phone. In the past they have been a source for consumers to find businesses via mobile, leave tips about the businesses they visit, but have never allowed consumers to actually write reviews until they were sitting in front of their computers. Yelp’s CEO was quoted in 2009 saying:
July 23, 2013 by Jeremy Luby
You want to listen to your customers, but how do you get them to initiate the conversation? We’ve all seen the sticker on the back of semi trucks that says, “How’s my driving?” Some of us have even called that number, and I’m willing to bet the majority of those calls were due to something negative.
You see, that’s what we’ve been trained to do, give feedback when something has gone wrong. In fact, many of us have even grown accustom to the word ‘feedback’ being a negative thing. When someone wants to give you feedback, you almost feel like you’re in trouble.
June 24, 2013 by John Washam
We’ve showcased dramatic Yelp review readings before. Hilarious!
At the Aspen Food & Wine Classic, Eater took the Yelp dramatic readings one step further by asking chefs to read bad reviews of their own restaurants. Luckily, these chefs have a sense of humor.
Readings from: Andrew Zimmern, John Besh, Jason Vincent, John Tesar, Jamie Malone, and more!
Note: there is a bit of naughty language.
Thanks to Eater for this!
April 28, 2013 by John Washam
Businesses are finding that the reviews and complaints on Yelp are fertile ground on finding ways to improve their businesses.
Ellis Island, a Las Vegas casino, once closed its craps tables on weekend nights, but after a guest complained about the policy in an online review, Ellis Island re-evaluated the situation and decided to keep the tables open until at least midnight.
April 28, 2013 by John Washam
On Friday, we presented our first Founder’s Vision Service Award to Serendipity Cafe and Lounge, right here in Seattle.
Jennifer Young (owner), John, and Jeremy presenting the trophy at the cafe.
The trophy, which we featured on our website in the early days after launch, was only available to businesses that signed up during our launch period.