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  1. New Feature: After-Hours Autoreply

    February 25, 2014 by John Washam

    We love to take customer feedback and turn it into features. That’s when you know you’re providing what customers want.  Especially when the feature helps us, too, because we also use TalkToTheManager to communicate with potential clients.

    On Monday night we launched the after-hours autoreply.  This feature lets you set business hours for your business and a special autoreply for customers that text you after hours.  In addition, you can hold messages after hours and view those messages the next morning, and respond at your convenience.  No need to get a text at 3am when you’re trying to get some well-needed sleep.

    (read more…)


  2. New Feature: Canned Responses to Save Time

    February 2, 2014 by John Washam

    When you’re using TalkToTheManager every day, you tend to text the same sentences quite a bit:

    • “Thank you for letting us know. We’ll take care of it right away.”
    • “We appreciate your feedback.”
    • “Glad you like it! Please take the time to write a review for us!”

     

    So we made it easy for you to save time (we know you’re busy) by writing common responses beforehand and making it quick and easy to send them.

    (read more…)


  3. Customer Engagement on Social Media [Infographic]

    January 15, 2014 by John Washam

    Our friends over at Sprout Social passed along this infographic showing customer engagement on social media by industry, and the response times and where customer engagement using social media is hot and where it’s not.  Where is your industry?

    (read more…)


  4. The 6 Rules of Restaurant Photo Etiquette

    December 15, 2013 by John Washam

    Most folks that have a camera phone have done it, including me. A gorgeous plate has been laid in front of you, and the food almost sparkles with deliciousness. Before you dig in, you snap a photo to either share or remember this moment. From bacon cheeseburgers to Wagyu steak, just about everything is a candidate for a foodie-photo.

    But there are rules to heed before you snap. Read on.

    (read more…)


  5. TalkToTheManager Says "Aloha" to Hawaii

    December 12, 2013 by John Washam

    Aloha Hawaii After a long wait and many requests from potential customers, we’re pleased to announce that we can now provide phone numbers in the 808 area code.

    Since the day we launched, we weren’t able to provide a TalkToTheManager area code for our friends in Hawaii. Now we can.

    (read more…)


  6. The Story of the Brown M&Ms

    December 5, 2013 by John Washam

    You may have heard the story of some high-maintenance entertainers that have very particular  tastes when it comes to what they require when they tour or have their agents/tour managers book hotels.

    (read more…)


  7. How Doctor Reviews Differ from Restaurant Reviews

    December 4, 2013 by John Washam

    Small business owners (including doctors) have strong linkages between their personal identity and the business’ identity, but doctors often take negative patient reviews even more personally than most business owners.

    Doctor's entrance sign Patients’ reviews can be highly emotional due to the circumstances the reviewer is going through due to their medical treatment: health-related stress, worry about family, and financial burdens of treatment.

    Restaurant customers can tell if a steak is overcooked or a plate is dirty, but patients can’t judge the quality of medical advice or treatment.  Doctors often complain that patients lack the medical expertise to evaluate whether the doctor gave sound medical advice.

    (read more…)


  8. Technology and Your Restaurant – A Keynote by Chef Robert Irvine

    September 23, 2013 by Jeremy Luby

    The Foodservice Technology Conference and Showcase… aka FSTEC. Chef Robert Irvine, host of Dinner Impossible and famous restaurateur was the keynote speaker this morning, opening the conference with a great talk about… what else, technology in the foodservice industry.

    "How many of you have laptops, tablets, and/or smartphones? Raise your hands."
    Not a single hand remained on the table.

    "How many of you have all 3?" Again, almost no hands remained at their sides.

    "Now, how many of you are using these in your restaurants?" ….. This time almost no hands were raised. "Hmmmmm…."

    (read more…)


  9. FSTEC 2013

    September 18, 2013 by Jeremy Luby

    FSTEC NexGen 2013
    The Foodservice Technology Conference & Showcase being held this year at the Talking Stick Resort in Scottsdale Arizona was founded in 1996. In 2013 it is the longest running tech showcase, is going stronger than ever and recognized as the restaurant industry’s leading technology event. It will host big name keynote speakers, such as this year’s Robert Irvine.

    (read more…)


  10. Yelp’s New Mobile Reviews… And What They Mean to You

    September 14, 2013 by Jeremy Luby

    About a month ago, Yelp introduced a new feature. They now allow their reviewers to leave reviews from their mobile phone. In the past they have been a source for consumers to find businesses via mobile, leave tips about the businesses they visit, but have never allowed consumers to actually write reviews until they were sitting in front of their computers. Yelp’s CEO was quoted in 2009 saying:

    (read more…)