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  1. New Feature: Respond to Customers by Email

    July 13, 2014 by John Washam

    Responding by email For the last 2 years, you’ve been able to respond to customers’ anonymous text messages by sending a text.  You’ve also been able to receive customer comments by email, but couldn’t respond.  We’ve changed that.

    Now, if you’ve set up your preferences to receive customer comments by email, you can reply to those emails right from your phone or computer.  We’ll send your response back to the customer, and the customer (as always) won’t see your email address or cell phone number.  It’s awesome!

    (read more…)

  2. Google to Shut Down TalkBin, Recommends TalkToTheManager to Customers

    June 27, 2014 by John Washam

    talkbin-logo A few months ago, we got word that Google would be shutting down TalkBin, a customer feedback service similar to ours.  TalkBin customers started migrating to our service, and we knew the time would come sometime this summer that the service would cease operations.

    We discovered a few days ago that support emails to TalkBin were receiving an autoreply announcing the shutdown that pointed to dwindling usage in the service and set a date for the shutdown – July 31st.

    (read more…)

  3. 5 Tips for Improving Patient Reviews

    June 15, 2014 by John Washam

    At the 12th Annual Spine, Orthopedic and Pain Management-Driven Conference in Chicago on June 13, Beth Berger, national director of the healthcare practice at Arthur J. Gallagher and Co., and Dana Fox, shared best practices for managing social media comments and patient reviews.

    Research suggests a potential consumer or patient who reads a user-generated review  is more likely to become a customer. Mobile shoppers who view customer content like a review show a 133 percent higher conversion rate, said Ms. Berger.

    (read more…)

  4. New Feature: Message Notifications

    May 12, 2014 by John Washam

    Thank you to our customers for great feedback. It always leads to new features and moving our service to the next level. 

    We have many customers that use our service for call centers (to offset phone call costs), shopping malls, doctors’ offices and other situations where the Messages view is always open and customer service folks are responding to customers from the website and not from their cell phones.

    (read more…)

  5. New Feature: After-Hours Autoreply

    February 25, 2014 by John Washam

    We love to take customer feedback and turn it into features. That’s when you know you’re providing what customers want.  Especially when the feature helps us, too, because we also use TalkToTheManager to communicate with potential clients.

    On Monday night we launched the after-hours autoreply.  This feature lets you set business hours for your business and a special autoreply for customers that text you after hours.  In addition, you can hold messages after hours and view those messages the next morning, and respond at your convenience.  No need to get a text at 3am when you’re trying to get some well-needed sleep.

    (read more…)

  6. New Feature: Canned Responses to Save Time

    February 2, 2014 by John Washam

    When you’re using TalkToTheManager every day, you tend to text the same sentences quite a bit:

    • “Thank you for letting us know. We’ll take care of it right away.”
    • “We appreciate your feedback.”
    • “Glad you like it! Please take the time to write a review for us!”


    So we made it easy for you to save time (we know you’re busy) by writing common responses beforehand and making it quick and easy to send them.

    (read more…)

  7. Customer Engagement on Social Media [Infographic]

    January 15, 2014 by John Washam

    Our friends over at Sprout Social passed along this infographic showing customer engagement on social media by industry, and the response times and where customer engagement using social media is hot and where it’s not.  Where is your industry?

    (read more…)

  8. The 6 Rules of Restaurant Photo Etiquette

    December 15, 2013 by John Washam

    Most folks that have a camera phone have done it, including me. A gorgeous plate has been laid in front of you, and the food almost sparkles with deliciousness. Before you dig in, you snap a photo to either share or remember this moment. From bacon cheeseburgers to Wagyu steak, just about everything is a candidate for a foodie-photo.

    But there are rules to heed before you snap. Read on.

    (read more…)

  9. TalkToTheManager Says "Aloha" to Hawaii

    December 12, 2013 by John Washam

    Aloha Hawaii After a long wait and many requests from potential customers, we’re pleased to announce that we can now provide phone numbers in the 808 area code.

    Since the day we launched, we weren’t able to provide a TalkToTheManager area code for our friends in Hawaii. Now we can.

    (read more…)

  10. The Story of the Brown M&Ms

    December 5, 2013 by John Washam

    You may have heard the story of some high-maintenance entertainers that have very particular  tastes when it comes to what they require when they tour or have their agents/tour managers book hotels.

    (read more…)