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As a business owner, you need to know that Yelp filters both positive and negative reviews.

Yelp has decided that the most credible people on its site are the ones that are using it on a consistent basis. So let's say that you've never posted a review on Yelp, but one day you have such an awful experience somewhere (or perhaps it was so good you had to tell somebody!) that you decided to set up your own Yelp account just so you could let people know. Yelp is likely to treat your review (especially a 1 or 5 star review) as fraudulent and will filter it out.

As a business owner, it is also extremely important to note that Yelp is a system that is built so that it won’t be "gamed". In other words, Yelp is on the lookout for fake profiles (so don’t try to build profiles to make your business sound good). This can hurt you twofold because not only do they block these entries when they find them, but they will also start blocking the good content from real Yelpers, resulting in none of the best content about your business being found when your business is searched.

TalkToTheManager can't fix your filtered reviews, but we can help prevent those bad reviews in the first place.

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How It Works

 

We provide a dedicated phone number for you to display at your business.

 

Customers text their comments to the phone number. You won't see their number.

 

We forward the comments to management by text message or email.

 

Management can reply to the customer immediately. Customers won't see manager phone numbers.

Benefits

Uncover hidden issues and reply in real-time.

Retain customers you would have lost and show customers you care.

Improve online ratings by preventing negative reviews.

Save money by discovering improvements to operations.

Discover what your customers really think.

Track which locations are providing the best service.

Success Stories

It was really a game-changer for us. With this service, we have a very low rate of unsatisfied guests.

Brittany Platt Director of Marketing Torchy's Tacos (38 locations in 3 states)

The customers love it. They absolutely adore it. It's very powerful. It's a must-have tool for every restaurant owner to run their restaurant in a proactive way.

Roland Laurenzo President Laurenzo's El Tiempo Cantina (11 locations, customer since 2012)

The first month is FREE.
Then only $29 per month per location.

No contracts. No setup fees. Cancel at any time.

Have questions? We're here to help.

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